Privacy Policy | BukkieGo

Part A — Client App Part B — Driver App

This page contains the Privacy Policy for both BukkieGo apps. It is issued by BukkieGo (Pty) Ltd (registration number 2026/598078/07), 05 Le Cateau Road, Delville, Germiston, South Africa. Part A applies to the BukkieGo client app and Part B applies to the BukkieGo Driver app.

Location at a glance: our apps collect your device’s precise and approximate location. The client app uses it while the app is open. The driver app uses it while the app is open and, if you allow it, in the background while you are online or on an active trip. We use it to match trips, show live tracking, give ETAs, calculate fares and keep trips safe. We do not sell it. Details are in Section 9 of each part below.

PART A — CLIENT PRIVACY POLICY

Applies to anyone using the BukkieGo client app.

1. Introduction

This Privacy Policy explains how BukkieGo (Pty) Ltd (“BukkieGo”, “we”, “us”) collects, uses, shares, and protects personal information when you use the BukkieGo client app, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

Information you give us

Name, phone number, and email address when you register
Profile photo, if you choose to upload one
Saved pickup/delivery addresses
Payment information, collected and stored by our payment processor, Paystack — BukkieGo does not store full card numbers

Information collected automatically

Location: your device’s precise location (GPS) and approximate location while the BukkieGo client app is open, to set your pickup point, show nearby Drivers, and show your trip on the live map. See Section 9.
Device information (device type, OS version, app version) and crash/diagnostic logs
Trip history: pickup/drop-off points, fare, date and time, and Driver rating given

3. How We Use Your Information

To create and manage your account
To match you with a nearby available Driver and calculate fares
To show your trip and your Driver’s live position on a map, and to give you arrival estimates
To process payments through our payment processor
To provide customer support and investigate complaints or safety incidents
To send trip-related notifications (booking confirmations, Driver arrival, receipts)
To improve the Service and prevent fraud or abuse
To meet our legal obligations, including tax and record-keeping requirements

4. Our Legal Basis for Processing

We process your personal information because it is necessary to perform the contract between you and BukkieGo (arranging your trip), to comply with a legal obligation, or because you have consented (for example, to receive marketing messages, which you may opt out of at any time).

5. Sharing Your Information

We share the minimum information necessary to complete a trip:

With the Driver matched to your trip: your first name, pickup/drop-off location, phone number (for coordination), and any notes about the load
With our payment processor, Paystack, to process your payment
With cloud, mapping and messaging service providers (such as Google Firebase and email delivery services) who host our app data, show maps, and send notifications and emails, acting under contract on our instructions
With law enforcement or regulators where required by law, or to protect the safety of a user or the public

We do not sell your personal information, including your location, to third parties, and we do not use it for third-party advertising.

6. Data Retention

We keep your account and trip information, including trip location records, for as long as your account is active, and for a reasonable period afterwards to meet legal, tax, and dispute-resolution requirements, typically no longer than 5 years after account closure, after which it is deleted or anonymised.

7. Your Rights Under POPIA

You have the right to:

Ask us to confirm what personal information we hold about you and request a copy
Ask us to correct or update inaccurate or outdated information
Ask us to delete personal information we no longer have a lawful reason to keep, including by deleting your account from within the app or by emailing us
Object to processing carried out on the basis of legitimate interest, or withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact our Information Officer using the details in Section 11.

8. Security

We use reasonable technical and organisational measures — including access controls, encryption in transit, and restricted staff access — to protect your personal information against loss, unauthorised access, or disclosure. No system is 100% secure, and we encourage you to keep your account credentials confidential.

9. Location Data

Location data is central to how the Service works. This is how the client app handles it:

What we collect: your device’s precise location (GPS) and approximate location.
When we collect it: only while the BukkieGo client app is open and in use, for example when you set your pickup point, request a trip, and follow your trip on the map. The client app does not collect your location while it is closed.
Why we collect it: to set your pickup point, show nearby Drivers, calculate distance and fares, show your Driver’s route and arrival time, and help resolve disputes and safety incidents.
Who sees it: your matched Driver sees your pickup and drop-off locations. Service providers that host our data or show maps process it on our behalf. We do not sell it.
Your choices: you can allow or turn off location permission at any time in your device settings. Without location access you will not be able to book or track trips.
How long we keep it: trip location records are kept as part of your trip history, as described in Section 6.

10. Children’s Privacy

The Service is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

11. Information Officer and Contact Details

Our Information Officer, responsible for POPIA compliance, can be contacted at:

Chauke Prayer · info@bukkiego.co.za · 05 Le Cateau Road, Delville, Germiston, South Africa

You may also contact the Information Regulator of South Africa at enquiries@inforegulator.org.za regarding any unresolved concern.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the app or by email before they take effect.

PART B — DRIVER PRIVACY POLICY

Applies to anyone using the BukkieGo Driver app.

1. Introduction

This Privacy Policy explains how BukkieGo (Pty) Ltd (“BukkieGo”, “we”, “us”) collects, uses, shares, and protects personal information when you use the BukkieGo Driver app, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

Information you give us

Name, phone number, email address, and profile photo
Identity document / passport details
Driver’s licence details
Vehicle details: type, licence plate, registration document, and photo
Proof of insurance
Banking details for payouts

Information collected automatically

Location: your device’s precise location (GPS) and approximate location while the Driver app is open and, if you allow background location, in the background while you are online or on an active trip, so you can be matched to nearby Clients and so trips can be tracked live. See Section 9.
Trip history: pickups/drop-offs completed, fares earned, ratings received
Device information and diagnostic logs

Information from verification checks

Status of document review (approved/rejected) recorded against your account by our administrators

3. How We Use Your Information

To verify your identity, licence, and vehicle before activating your account
To match you with nearby trip requests
To let Clients follow your trip live and see arrival estimates, and to record trip routes and distance
To calculate and pay out your earnings
To maintain safety and trust on the platform, including responding to complaints
To communicate trip and account notifications
To meet legal, tax, and record-keeping obligations

4. Our Legal Basis for Processing

We process your information because it is necessary to perform this Agreement with you (activating your account, matching trips, paying you), to comply with legal obligations (such as verifying roadworthy vehicles and licensing), or with your consent where applicable.

5. Sharing Your Information

With a Client matched to your trip: your first name, photo, vehicle type and plate, live location during the trip, and rating
With our payment processor, Paystack, to pay out your earnings
With cloud, mapping and messaging service providers (such as Google Firebase and email delivery services) who host app data and files, show maps, and send notifications and emails, under contract on our instructions
With law enforcement, transport authorities, or insurers where required by law or necessary to investigate an incident

We do not sell your personal information, including your location, to third parties, and we do not use it for third-party advertising.

6. Data Retention

We retain your account, document, and trip information, including trip location records, for as long as your account is active, and for a reasonable period afterwards — typically no longer than 5 years — to meet legal, tax, and dispute-resolution requirements, after which it is deleted or anonymised. Identity and licence documents are retained only as long as necessary for verification and legal record-keeping.

7. Your Rights Under POPIA

Request confirmation and a copy of the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of information we no longer have a lawful reason to keep, including by deleting your account from within the app or by emailing us
Object to processing based on legitimate interest, or withdraw consent where processing relies on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact our Information Officer using the details in Section 11.

8. Security

We apply access controls, encryption in transit, and restricted administrator access to protect your information, including identity documents and banking details. Document review is limited to authorised administrators. No system is completely secure, and we encourage you to keep your login credentials confidential.